Guide
Designing escalations that teams trust
Alert fatigue is a design problem. Here is how to build escalation paths that reach the right person at the right time.
MediPosIQ Team · · 7 min read
An escalation path is a promise: if this stays unresolved, someone with more authority will know. When alerts fire too often or reach the wrong people, that promise breaks.
One owner per alert
Every alert type should have a single accountable role. Shared ownership usually means no ownership.
Escalate on time, not volume
Escalate when an alert has been open too long, not every time the metric wobbles.